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This page explains how betmenjp collects, uses, and protects the personal data tied to your account — including transaction records linked to OVO, LinkAja, and QRIS. Availability of account services depends on local law and eligible regions in Indonesia.
When you create an account with betmenjp, we collect the details you provide during registration — your name, contact address, and the e-wallet identifier you connect for transactions (OVO, LinkAja, or QRIS). We use this information to process your account activity, verify wallet ownership, and respond to support requests raised through our contact channels. We do not sell your personal data to third parties. Data shared with payment processors — for example, when you route a transaction through OVO or LinkAja — is governed by that provider's own policy, which sits outside our control. We recommend reviewing those terms directly. Retention periods depend on the type of data: account identification records are held as long as your account remains active; transaction logs are kept for the period required under applicable law in Indonesia. When data is no longer needed for the stated purpose, we remove or anonymise it. All data transfers between your device and our platform use encrypted connections. Cookies placed on your device during a session are used to maintain your logged-in state and remember your catalog preferences — not for cross-site advertising. You can clear cookies through your browser settings at any time without losing your account data.
This policy applies to data we collect directly through betmenjp account pages, wallet connections, and support interactions. It does not extend to third-party services you reach via links on this site — each of those operates under its own data terms.
Data entered during login, registration, and account settings changes — such as your contact details and wallet verification steps — falls under this policy. We hold and manage this data directly.
When you transact via OVO, LinkAja, or QRIS, the payment processor handles the transfer. We receive a transaction reference and amount; full card or wallet credentials remain with the provider and are outside our data scope.
Session data generated when you browse the game catalog — which categories you open, how long a session runs — is collected in aggregate to improve catalog navigation. This data is not linked to your identity outside your account.
Game studios such as Pragmatic Play, PG Soft, and Bigtime Gaming serve content through our lobby but operate their own platforms. Their data practices are not governed by this policy; check their published terms separately.
Your account gives you direct access to the most common data actions without needing to contact support. Log in and open the account settings page to review the personal details we hold — name, registered contact, and linked wallet identifier. If any detail is wrong, the edit fields on that same page let you correct it immediately. For records that are not editable in self-service — such as historical transaction logs tied to your OVO or QRIS activity — you can request a copy through our support channel. We will respond to data access requests and direct you to the records visible in your account, or explain what retention rules apply where data has already been removed. If you want to close your account and request data deletion, raise a ticket through the support path listed on the contact section of this page. We will confirm the steps required and the retention period that applies under Indonesia law before any deletion is processed.
Open account settings after login to see the personal details we hold. The page displays your registered contact and wallet identifier as stored.
Edit fields in account settings let you update your name or contact address directly. Changes take effect immediately and are reflected in your next login session.
OVO, LinkAja, and QRIS transaction references are visible in your account history page. For a formal data copy, raise a request through our support channel.
Submit a deletion request via the support contact path. We will confirm the retention obligations under applicable Indonesia law before processing the closure.
If your question about data handling is not answered here, our support team can take it further. Use the channel that suits your situation — live chat for quick account questions, email for formal data requests, and the help center for self-service steps.
Open the chat widget from any account page to ask about your data, wallet records, or cookie settings. Available for account holders in eligible Indonesia regions.
Send formal data access or deletion requests to our support email address shown in the help center. We confirm receipt and outline next steps in our reply.
The help center covers self-service steps for reviewing account data, managing cookie preferences, and understanding which transaction records are stored and for how long.
We take a practical, layered approach to data security across your account, payment connections, and browsing session. Every page served over your connection uses encryption. Session tokens expire after inactivity, requiring re-authentication — the timeout length is shown on the account security settings page after login.
All data exchanged between your device and betmenjp is transferred over an encrypted connection. This applies to login, account edits, and the moment a transaction reference arrives from OVO, LinkAja, or QRIS.
Session cookies keep your lobby state between pages. No advertising or cross-site tracking cookies are placed. Clear cookies at any time via your browser settings — your account data and wallet links are stored server-side and are unaffected.
Account identification data is held while your account is active. Transaction references are kept for the period required under applicable Indonesia law. When the retention period ends, records are removed or anonymised.
When this policy changes, we post the updated version on this page with a revised date shown at the top. Continued use of your account after a change indicates you have read the updated terms.
These are the questions we receive most often about how your data is handled, what your rights are, and how to act on them through your account or our support channel.
We collect the name, contact address, and e-wallet identifier you provide during registration — for example, your OVO or QRIS account reference. We use this to operate your account, verify wallet ownership, and handle support requests. No payment credentials are stored on our side.
We do not sell your data. Transaction references are passed to payment processors like OVO or LinkAja only as needed to complete a transfer. Game studios — Pragmatic Play, PG Soft, Bigtime Gaming — receive only the session data needed to run the game. Each party handles their portion under their own policy.
Account identification records are held while your account is active. Transaction logs are kept for the period required under applicable Indonesia law. When neither purpose applies, data is removed or anonymised. The exact period for your account is noted in the retention section of your account settings.
Log in and open account settings. Your registered name, contact, and linked wallet identifier are displayed there. Edit fields let you correct most details immediately. For records that cannot be changed in self-service — such as historical transaction logs — raise a request through live chat or email support.
Yes. Submit a deletion request through our support channel — live chat or email. We will confirm the steps and explain any retention obligations under Indonesia law that apply before the account is closed and data is removed. Availability depends on local law and eligible regions.
We place session cookies to keep you logged in and remember your catalog preferences. No cross-site advertising cookies are used. You can clear cookies through your browser settings at any time. Your account data and wallet links are stored server-side and remain intact after you clear cookies.